Site Maintenance & Technical Support
Our professional and affordable website maintenance and technical support programme offers peace-of-mind for clients who require updates to web site content plus ongoing email/telephone support. Our friendly, experienced and helpful team are here to help you make the most of your web site.
Site maintenance and site updates can be carried out as required, under an Annual Support & Maintenance agreement, which covers an agreed number of included hours support per annum.
Email and telephone support is also offered for any questions related to the operation of the client’s web site or emails.
If you prefer to update pages yourself at any time, via your browser, we can incorporate this into the site design via a Content Management System.
We focus on offering an unsurpassable level of customer service, but don’t just take our word for it, read our client testimonials to see what they say.
Web Site Support & Maintenance : Service Level
Red Rhino understands that a rapid response to make changes to your web site or a request for technical support can be critical to your site’s operation.
- We aim to process and complete 95% of all urgent client service related contacts within one hour and 100% within the same day, 7 days a week.
- For minor, non-critical web site content updates, we aim to process and complete 75% of all requests within the same day and 100% within 48 hours.
- If the work requested involves more than can be completed that day, we will still acknowledge 100% of all emails within the same day with a suggested time schedule for the work requested.
- Major non-critical site changes or developments are scheduled and agreed depending on their urgency.
Daily Backups
Our Annual Support & Maintenance Programme also includes daily backups of your entire site to a secondary dedicated server situated in another data-center, which we manage solely for off-network backups.
