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Passionate Customer Service

Dedicated Service Level Response Times
Red Rhino Web Design

An Unsurpassable Level of Customer Service

Red Rhino focuses on offering an unsurpassable level of customer service. We specialise in giving our customers the kind of consistent, friendly, personalised service that larger web development companies don’t offer. Red Rhino understands that a rapid response to make changes to your web site or a request for technical support can be critical to your site’s operation and so we commit to the Service Level Response Times below.

Red Rhino

Service Level Response Times

  • During working week days, we aim to complete 95% of all urgent client service related contacts within 1 hour and 100% the same day
  • Outside office hours and at weekends, we aim to complete 95% of all urgent client service related contacts within 4 hours and 100% the same day
  • For minor, non-critical web site content updates, we aim to complete 75% of all requests within the same day and 100% within 48 hours.
  • For more extensive non-critical requests, we will acknowledge 100% of all emails the same day, with a suggested time schedule for the work requested.

How Can We Help You?

If you’re looking to discuss a new project, or just need some web site advice, we’d love to hear from you.