Red Rhino focuses on offering an unsurpassable level of customer service. We specialise in giving our customers the kind of consistent, friendly, personalised service that larger web development companies don’t offer. A happy customer always means more and better business, so we try to make the completion of your web site an enjoyable experience. We are always honest in our recommendations and feedback, even when this results in less business to us, and we subscribe to the practice of “under-promise and over-deliver”. We keep you informed at every step of the design process. We provide private access to your project from day one. Our goal is to create a long lasting relationship with our clients, wherever they are located. We think we’re on the right track but don’t just take our word for it, ask any of our clients or see what our clients say.
Service Response Times
Red Rhino understands that a rapid response to make changes to your web site or a request for technical support can be critical to your site’s operation.
- During working week days, we aim to process and complete 95% of all urgent client service related requests within 1 hour and 100% within the same day
- Outside office hours and at weekends, we aim to process and complete 95% of all urgent client service related requests within 3 hours and 100% within the same day
- For minor, non-critical web site content updates, we aim to process and complete 75% of all requests within the same day and 100% within 48 hours.
- If the work requested involves more than can be completed that day, we will acknowledge 100% of all emails within the same day, with a suggested time schedule for the work requested.
- Major non-critical site changes or developments are scheduled and agreed depending on their urgency.