Frequently Asked Questions

Some questions and answers that you may find of value

How much does a web site cost?

It’s impossible to give an actual figure to this question as it depends on your requirements. In addition to web design services, the other essential costs you need to budget for are domain name registration, web hosting and, if required, site promotion. Contact us for a no-obligation quotation.

How is a site kept up-to-date?

Your site will include an integrated Content Management System (CMS). This means that you will be able to add and manage all content, at any time, via a passworded login, using your normal web browser. Having investigated and evaluated all of the most popular and appropriate CMS software packages available and based on the information provided, we will use the best CMS option for your new web site. Choosing an open source CMS solution also saves months of development time which would otherwise have been spent designing and developing a bespoke solution.

I do not like my current web site. Is it possible for Red Rhino to change it at a reasonable price, so I end up with the site I want?

Possibly. If your site has been designed to an acceptable standard, we will work with you to re-design your current web site to meet your expectations and at a cost-effective price. We do not see the point in hard selling our clients or prospective clients to create a web site that is more involved than their need. However, we aren’t prepared to simply ‘patch-up’ a poorly designed or ill-performing site – in those circumstances, we’ll tell you upfront that your site isn’t worth fixing.

Can my business or organisation start with a small web site and later expand to a larger web site?

Yes. Many businesses and organisations want to test the market first. Starting with a small web site is frequently the way to begin. One of the best attributes of publishing on the Internet is the ability to upgrade a site without starting over. If a printed brochure needs to be updated or modified, then the owner must totally reprint. With the web, a site owner is able to update only the area that needs changed, without starting over. This is clearly a cost saver!

My budget is tight but I really want a web site. Can you help?

Finding a reasonable price for your business web site design is a challenge in itself. We believe prices should be related to costs, value and work involved … not invented. We charge very attractive prices for our services with no hidden costs. We believe in a ‘no surprises’ approach to working with our clients and if we can save you money (without sacrificing quality or effectiveness) we’ll let you know.

Do you write the site content?

We will listen to our clients and take the time to understand both their business and their aims. But you have to provide us with the content – after all, you know your business better than we do! However, we do edit and re-present your content to make it ‘search-engine friendly’ where necessary.

Do you test the site before it goes live?

Yes, all sites designed by Red Rhino are fully tested before submitting your site for viewing. Incorrect coding, broken links, missing pages and missing images project a negative impression about your business and its products and services. Before making your web site live for viewing, each and every page go through stringent error-check tests to validate the coding, internal links and image references. The site is also viewed over a wide range of monitor resolutions and major browsers to ensure acceptable compatibility.

Once my site is live on the Internet, I can just sit back and wait for the millions to visit it, can’t I?

No. Firstly you won’t get millions of people to your site. Only massive corporate sites could expect that amount of traffic. You’ll do much better continually reviewing your Internet marketing techniques and building a steady, growing flow of visitors to your site. Constantly look for new ways to promote your site. Target your audience and make use of the Internet’s interactive capabilities, like social media promotion, if suitable (it isn’t always suitable!). You can find creative ways of being discovered by thousands of people if you work at it. If you’re prepared to invest in online advertising, we can set-up and manage a pay-per-click PPC account with Google Adwords.

Why do I need to hire someone to design my web site?

Fair question. With all the fancy software and online resources available you could design, set-up and manage your own site. But, then again, you could also sell your own house, write your own will and even defend yourself in court but it is unlikely that you would undertake these important tasks all on your own without bringing in a professional advisor.

Sure, an off-the-shelf package will create a web site for you but there are some important considerations. You will have to know HTML in order to be able to manipulate the page to just how you want it. You will also find you’ll need a professional graphics package to design and create your images. You’ll have to learn about the different image formats, graphic techniques and how to reduce file sizes for quicker downloads. You’ll have to learn about style-sheets, programming, search engines and how to promote your site. Then, when your site is finished, you’ll have to know how to upload your site and manage your emails. To design and maintain your own site, you will have to learn the newest technologies available and obtain all the tools, software, hardware, skills and equipment necessary, then muster up some good ol’ fashioned creativity, imagination and artistic ability. Some people just don’t have the time or ability to take this on themselves. That is why we are here.

I have little or no knowledge of the Internet and I have no time to learn. Does this prevent me having a web site created?

Certainly not. You run your business and let us organise the web site.

What domain name should I register?

You should certainly register the name you will be trading under on the web. That is probably your company name. For protection, you should probably also register any brand names that you have, especially if you haven’t trademarked them or if they are generic words that you can’t trademark. We can advise on what the best domain name is to register, using a wide range of selection criteria. We’ll then search for availability and carry out the domain name registration as well.

I don’t want a web site yet but should I register my domain now?

Absolutely – we can register your domain now and set it up so that you can use it for email immediately. We have quite a few clients with domains reserved for later. The web site can be designed when you are ready.

I’ve already got a domain name. Does this present any problems in Red Rhino designing a site?

Not at all. We can arrange for it to be transferred and set-up for your web site and email. When the times comes to make you’re new site live, we can make the required changes to ensure that your emails don’t go ‘offline’. We’ll sort it out.