Real Questions We’ve Been Asked
Some FAQs
Unlike many FAQs, this page actually lists questions we’ve been asked, rather than made-up questions so we can tell you how wonderful we are!
Hopefully you’ll be able to find answers to questions that you really want to ask. If not, contact us and we’ll respond as quickly as possible.
WEB SITE DESIGN
Typically, the design and development of a professionally built WordPress website from full-service agency like Red Rhino costs between £1500 to £5000, depending on the number of pages and custom features required. Ecommerce stores and sites with booking systems tend to sit at the higher end. Annual hosting and fully-managed support services are also available. We offer a no-obligation, free estimate once we have an outline of your needs, to give you an idea of the typical investment required. Contact us for a free, no-obligation quotation.
Depending on our current work schedule when your project is confirmed, generally development of a new web site starts within 1-2 weeks of your decision to proceed. Typically, it then takes 4-6 weeks to build from start to finish, even though we’ve developed and launched urgent new sites within three days in the past! All agreed time frames are dependent on timely provision of content from the client once the project commences and and quick feedback during the on-going design.
After consultation with you to determine your design and layout preferences and before we start to build your new web site, we’ll show you a working demo of your new site design style and layout, to give you a good idea of how it will look and work. You can give us feedback and nothing proceeds until you’re happy.
Yes, absolutely. Your ‘mobile-friendly’ web site will be designed to be ‘responsive’ to enable easy reading and navigation with a minimum of resizing, panning and scrolling, across a wide range of devices, whether it be mobile, tablet, laptop or desktop.
This effectively means that the same web site adapts its layout to suit all platforms, without the need for dedicated sites designed specifically to the proportions of each viewing device. We do not charge extra for this, unlike some web designers.
Most clients provide their own content – you know your business best. We will edit it to be SEO-friendly as standard. If you’d like us to help with writing the site content, ask us about this when you enquire.
Yes. Many businesses and organisations have confirmed all they want included in their web site or just want to test the market first, before upgrading later to a more complex web site. Starting with a small web site is frequently the way to begin. Rest assured, your web site will be created to be extendible at any time in the future, both in content and functionality, so there’s no ‘closed doors’ on later development!
Yes, we specialise in building custom WooCommerce and ecommerce WordPress websites for clients in Northern Ireland and further afield. The online stores and shopping carts Red Rhino designs are secure, responsive and high-converting tailored to your local and/or global audience. From seamless payment gateway integrations to optimised product pages, your seo-friendly digital storefront will be created to maximise sales and elevate your brand so that it stands out in the marketplace.
Yes – a well-built web site with proper on-page SEO gives you a strong foundation for Google rankings. We include keyword research, optimised page titles, meta descriptions, fast load speeds and schema markup on every site we build.
Red Rhino sets up the essential SEO foundations for your website, ensuring it loads fast, works perfectly on mobile, has proper title tags, schema markup and gets submitted directly to Google. This foundational setup ensures Google instantly indexes your site – guaranteeing top visibility for your brand name and positioning you to rank for target keywords, even in competitive markets. In short, we build you a perfect, search-ready platform so that growing your business online down the road is as easy as possible.
All websites Red Rhino creates nowadays are built on WordPress, so you can update content, add posts and pages, edit content and change images yourself using a user-friendly and hugely popular page editor – no web coding or software knowledge needed. We provide training once your site is completed, so you can manage site content going forward. WordPress is used by over 43% of all websites worldwide and is designed to be easy for non-technical users. Read more about our WordPress Web Design Northern Ireland services.
Your website may need a redesign if it appears outdated, no longer reflects your brand effectively or falls behind competitors in terms of design and functionality. Signs such as a low number of enquires, poor mobile responsiveness, slow loading times and difficult navigation can indicate that users are having a poor experience. Additionally, if your business goals, services or target audience have evolved since the site was launched, a redesign can help ensure your website better supports your current objectives and meets visitor expectations. Finally, if updating simple text or products is impossible or feels frustratingly complex, your backend framework is officially obsolete.
You can supply the photographs, or we can obtain stock photography on your behalf, at little or no cost. It’s very important that visitors have a good first impression when visiting your web site, so we highly recommend home page photos are of a high quality, best obtained from stock libraries or taken for you by a professional photographer.
Absolutely not! We have an all-inclusive pricing policy (we don’t charge by the hour, so no runaway budgets) and we quote fairly based on the work required. You’ll get clear quotes for work and no additional expenditure will be incurred for extra requested work, without your approval. All this means there’s no out-of-control budgets nor unwelcome surprises when it comes to paying!
Possibly. If you are willing to share your budget with us up-front, we will quickly and honestly tell you if your budget is reasonable for what you require. If there’s any parts of your specification which take up a proportionally high amount of your budget, we will advise accordingly and this functionality can possibly be deferred until a future update when funds are available for future development.
DOMAIN NAMES
Absolutely – we can register your domain now and set it up so that you can use it for email immediately. We have quite a few clients with domains reserved for later. All domain names are registered with the client as the legal domain owner. The web site can then be designed when you are ready. Even if you decide later, for whatever reason, that you want someone else to design your web site, we can transfer or redirect the domain to your new web host.
You should certainly register the name you will be trading under on the web. That is probably your company, business or organisation name. For protection, you should probably also register any brand names that you have, especially if you haven’t trademarked them or if they are generic words that you can’t trademark. We can advise on what the best domain name is to register, using a wide range of selection criteria. We’ll then search for availability and carry out the domain name registration as well. All domain names are registered with the client as the legal domain owner.
Yes, of course. We can arrange for it to be transferred to our management control or redirected to our web server so we can set it up for your web site and email. We’ll sort it out.
ONGOING SUPPORT
Yes. Red Rhino focuses on offering an unsurpassable level of customer service and ongoing support. We agree an Annual Support programme for all client web sites, which includes ongoing technical and general support by phone and email, frequent updates of all server and site CMS software and daily web site backups.
Red Rhino understands that a rapid response to make changes to your web site or a request for technical support can be critical to your site’s operation and so we commit to strict Service Level Response Times.
Yes. We can provide a training on the operation of the CMS via phone, or as a ‘one-to-one’ training session in your office, if required.
Yes. If you don’t want to have to update the site yourself, we can agree a Maintenance Plan to make updates for you, either on an occasional or regular pre-planned basis.
GENERAL
We integrate your social feeds into your website and can advise on how to use social media to drive traffic, but we don’t manage social media accounts directly.
Absolutely – we start with a free, no-obligation call or video chat to discuss your project. Most clients find this is all they need to get a clear quote and timeline. For clients who prefer it, we’re happy to meet in person once you’ve decided to proceed.
Any Other Questions?
If you’ve any questions, or are just interested in discussing a new project, we’d love to hear from you.