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Volume control automatically reduces and slides down to zero

Volume control automatically reduces and slides down to zero

We had a problem with one of our Windows laptops this week where the volume control slider insisted on automatically sliding down to zero (i.e. no sound). Dragging it back up didn’t help, as it automatically slid straight back down to zero again!

After much searching around, followed up updating multiple drivers to no effect, we discovered how to fix it. The problem is caused by a mouse with a wheel, where the wheel can be used to reduce sound volume but, in this case, gets carried away and does it all the time. The fix is simple – unplug your mouse, reboot the laptop, then when the laptop has re-booted fully, plug your mouse back in again. Hey presto, the volume control no longer slides down!

Hope this helps someone with the same problem – if you happen to come across this post via  a search engine and this helps you, it would be great if you were to take a second to leave a comment.  It’s always interesting to see who drops by and where they are from!


  • Ayodele james farogbon


    Thanks alot, but have try rebooting my phone, but still,it seems it’s still repeating the same thing beloved, so, what do you think I can do in such case please?!’,
    &Thanks, all the same.

    December 23, 2020at5:02 pm
  • TonieM


    This fixed the issue! We appreciate the information and your post.

    January 6, 2021at1:52 am
  • Arutnec


    Your solution was an instant fix for my problem. All I did was unplug wireless mouse USB dongle to PC and volume control stopped moving immediately re-plugged dongle and all functions back to normal. my Location. Adelaide city, South Australia, thank you for simple solution.

    January 19, 2021at9:39 am
  • Pascale Van Durme


    Same for me! only valuable answer on the net 😉
    Greetings from Belgium

    January 26, 2021at9:51 am
  • Ronald L Montes


    Thank you that solved my problem, but in my case it was my keyboard.

    July 18, 2021at7:04 am
  • Thomas Skillman


    For me it was the Logitech wireless fob. I unplugged it from my desktop and plugged back it. Fixed.

    November 9, 2021at7:35 pm
  • Gil


    This was incredibly useful for me! Couldn’t find the answer to my problem with any other solutions on the internet. THank you so much!

    February 1, 2022at6:10 pm
  • Hasan


    Cant belive the answer was posted 9 years ago and still works, you are a life saver

    February 14, 2022at7:14 am
  • Hasan


    Wow, thank you for this! Been seeing this issue all week and would happen during Teams calls too! Found this and instantly solved it, recently got a new mouse and that was the last thing I had expected to be the culprit. Thanks again!!!

    February 14, 2022at7:15 am

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